Unique Feng Shui- Feng Shui Products USA

SHIPPING & RETURNS

SHIPPING POLICY

Our flat rate shipping cost for the U.S Territory is $4.99. These shipments take approximately 4 business days to arrive after they are shipped out. In the case that your order requires more time to ship, we will get in touch to let you know. 

If you would like to receive your order quicker, we offer other quick shipping options via USPS.
 

  • 3 day priority service $15.50
  • 2 day priority service  $25.50

If you wish to have your package delivered the next day please get in touch as soon as you place your order for more information and rates.Orders with this requirement will need to be placed before 1 PM (Eastern Time).  Shipments to Alaska, Hawaii, US Territories or APO/FPO addresses may take additional time. Additional charges may apply, we will get in touch if this is the case.

SHIPPING TO A DIFFERENT PARTY/addressAll orders being shipped to an address different than the billing address will be verified to protect the cardholder. After your confirmation, your order will be released.

SPECIAL DATES: If you wish to receive your order by a specific date, please specify this in your order notes. We will be glad to accommodate.

CHINESE/LUNAR NEW YEAR SEASON:

Our favorite time of the year is very busy! It is a time of very high demand and many orders are being received. Because of the care and handling our staff provides for each package, we kindly suggest placing your order with at least 2 weeks of anticipation to avoid inconvenient delays. If you wish to receive your order by a specific date please anticipate your order and specify any dates in your order notes.

SHIPPING TERMS & CONDITIONS:

Unique Feng Shui is not responsible for forwarding instructions at the time of delivery. Shipment to PO Boxes cannot be guaranteed. Abandoned, refused, unclaimed, or returned packages (due to insufficient address or other issues at delivery time) will not be refunded and will only receive a store credit. Shipment cost is not refundable in such situations.

Your tracking number is available via email as soon as the package is released.
If you would like to track your package please head over to www.usps.com to know when to expect it. 
For any questions about your order’s shipment, please get in touch. We are more than happy to help.

RETURN POLICY

We will ensure your complete satisfaction for your order. If you have received an incorrect item or are not fully satisfied with your order we will happily resolve your case with replacements or store credit. You have the following options to proceed:

1. Get in touch by filling out our contact form, email us to info@uniquefengshui.com, Live Chat or call 1-888-688-2088.
2. If you have an account, log in and go to the “Complete Orders” section and click the return item option.
We will provide an RMA to proceed with the return.
Returned items that do not have an RMA will not be accepted and will not apply for store credit or refund. Returned items must be in their original packaging and in good condition.

Our business hours are Monday thru Friday from  9 am - 5 pm (Eastern Time)

Please note: There are no refunds for damaged items. Any damaged piece will be replaced. There are no refunds for shipped orders. Please get in touch and we will work on your individual case.

INTERNATIONAL SHIPPING:

Unique Feng Shui is happy to provide services to many countries in the world! Our team strives to provide the most convenient shipping rates as well as the quickest assembly so that international customers receive their products as soon as possible.

HOW WE SHIP:

International shipping costs may vary from country to country as well as package weight and size. We offer an exceptional and convenient flat rate of $24.50. However, in the case that your package is larger or heavier and this cost does not cover the full shipment rate, our shipping team will get in touch with you in order to confirm any additional rates that may apply.

Shipments are via USPS. Our company does not profit on these shipping costs. Rates are exactly as the rates provided by USPS.

If you wish to have your order shipped via private carriers such as DHL, FEDEX or UPS, please get in touch for a complete quotation. 
As soon as your order is confirmed you will receive a tracking number. You can track your order via www.usps.com as long as it is within U.S Territory.

 INTERNATIONAL SHIPPING TERMS & CONDITIONS:

In most cases, tracking information will be available via your NATIONAL CARRIER as soon as the package crosses over to your country. Unique Feng Shui cannot be held responsible once the package is being handled by your national carrier. Your tracking number and shipping information will serve as proof of shipment and fulfillment of your order.  In the rare case that other national carriers fail to deliver, claims will not be handled by Unique Feng Shui. If any issues were to occur within the US Territory we will be responsible for providing a solution. For any questions about your order’s shipment, please get in touch. We are more than happy to help.

CANCELLATION POLICY:

Once an order is placed it is processed immediately by our team. To receive a refund, cancellations must be made as soon as possible after your order is placed, as it is very likely that your order is already being worked on by our staff. Please notify us via email immediately.

PLEASE NOTE: ALL cancellations will be subject to a cancellation fee. 

Refused packages will not be refunded and will only apply for a store credit.If your package was successfully delivered, shipment cost will not be in charge of Unique Feng Shui for return. Shipping cost will not be refunded. Cancellations after this point will not be refunded and will only apply for a store credit.

Reading Services are not refundable.