null Unique Feng Shui- Feng Shui Products USA

SHIPPING & RETURN POLICY

RETURN & REFUND POLICY 

We will ensure your complete satisfaction with your order. If you have received an incorrect item or are not fully satisfied with your order we will happily resolve your case with a replacement or store credit. Due to the nature of these products , we do not offer refund. Please send pictures of the item to expedite the claim.

1. Get in touch by email at info@uniquefengshui.com, contact us via Live Chat, or call 1-888-688-2088. 

  • We will provide an RMA to proceed with the easy return.
  • Returned items that do not have an RMA will not be accepted. Items must be in their original packaging and good condition. 

 

OUR EASY & CLEAR STORE POLICY 

We honor your purchase. Due to the nature of these products we cannot refund orders, however, you will have the option to return items for exchange or store credit only. No refunds. 

  • You can return and exchange any product ( except live plants and customized items)  
  • Books are not returnable 
  • Reading Services not refundable. 
  • EVIDENCE, please send pictures of the item if your claim is pertinent to the item, to expedite the inspection and proceed with the claim.  

DAMAGED ITEMS: In the rare event, you receive a damaged item, we will arrange and send a replacement, damaged items are not refunded. You need to send pictures of the item to prove damage and have the item available to return to us. If you discard the item your claim cannot be considered because of lack of evidence.

CANCELLATION POLICY: Because we start processing all orders within 24 hours, we do not accept cancellations after this period. 20% cancellation fee will be deducted for cancellations waiving this policy. 

INTERNATIONAL CANCELATIONS, transaction will be deducted a 10% for transaction fees and money exchange. 

CUSTOMIZED BRACELETS:  If you need to resize a bracelet, we will be glad to do it "free of charge". The customer is responsible for paying the return and reshipment cost of the item. ($5 reshipment which includes tracking number)  

PLANTS: Our plants are perfectly packed to travel within the USA territory and prove to arrive in great shape! in the rare event the plant arrives with damage, we will issue a store credit for you. We do not ship live plants outside the USA territory. 

REFUND OUT OF POLICY receive a 30% deduction form the total amount to cover restocking  and transactions fees. Shipping is not refundable  

 

Unique Feng Shui $4.99 Flat Shipping Rate:  Fast and inexpensive is what we go for. All orders are shipped within the same day on orders placed before 1:00 PM (east) and best of all; No matter how large your order is, you only pay $4.99 flat rate shipping. So you can feel comfortable purchasing everything you need without having to worry about an expensive shipping cost. This rate is for US territory only. 

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REFUND & RETURN POLICY FOR INTERNATIONAL ORDERS

 

Our store policy is simple and straightforward. Please, place your order only if you agree to this policy. 

Our Policy is Store Credit Only - No Refunds

We have tons of happy customers receiving orders around the world every day. 98% order arrives successfully and in great shape! We will always resolve any issue you may have with your order arrived, you will never lose your money. In the rare event you may find any discrepancy on an item, our store policy is "store credit only" - No refund on orders- No shipping refund- In the event, the store credit is refused and you want to receive a refund as the only option, item/s must be returned and received in our facility before a refund is applicable, a 20% restocking fee and shipping incurred will be deducted. The buyer is responsible for the return cost, otherwise store credit will apply.   

Items can be exchanged and returned for STORE CREDIT ONLY.
Items claimed as damaged  will receive STORE CREDIT ONLY. 
Refused packages on delivery will not be refunded and will only apply for store credit after we receive the parcel back, shipping cost incurred will be deducted. We do not accept cancellation after the order is shipped. 

No refunds. Cancellations on customized items: Customizations involve the time of a worker doing tailored items upon request, not all the items can be returned after production. If a cancellation is approved within 24 hours after the order is placed, 25% will be deducted in the concept of "customization". We review case by case and we offer store credit if approved. 

In most cases, tracking information will be available via your NATIONAL CARRIER as soon as the package crosses over to your country. Unique Feng Shui cannot be held responsible once the package is being handled by your national carrier. Your tracking number and shipping information will serve as proof of shipment and fulfillment of your order. In the rare case that other national carriers fail to deliver, claims will not be handled by Unique Feng Shui. If any issues were to occur within the US Territory we will be responsible for providing a solution. For any questions about your order’s shipment, please get in touch. We are more than happy to help. 

  • Books not refundable
  • Reading Services not refundable
  • Customized items not refundable

 DURING THE CHINESE NEW YEAR SEASON ( January 4th - Feb 28th) OUR ORDER PROCESSING TURNAROUND is 6-7 DAYS FOR ALL ORDERS PAYING A FLAT RATE SHIPPING. Please select an expedited service if you need to rush your order.